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The
Clickable Corporation
In
business, it has always hurt to wait and see.
In the vast world of Internet commerce, its vital to
establish a strong, quality presence now, say Arthur
Andersen Web experts Jonathan Rosenoer, Douglas Armstrong,
and J. Russell Gates before another site starts filling
your customers needs with a click of a mouse. With the
number of potential customers who are connected well on its
way to 1 billion, the Internet is at once the greatest opportunity
and the greatest threat to established businesses. Its
not enough for a company to be on the Web; the company must
be consistently more effective, more accessible, and more
exciting than any other site in its category.
Rosenoer,
Armstrong, and Gates provide a strategic view of case studies
of 25 well-known companies engaged in e-commerce. Their studies
reveal how any company can capture meaningful Internet advantage
for its stakeholders whether they are customers, shareholders,
or business partners. The authors describe how the achievements
of such champions as Coldwell Banker, Federal Express, Bloomberg
Financial Markets, Dell Computer, Northwest Airlines, 1-800-FLOWERS,
Charles Schwab & Company, and Wells Fargo, as well as Internet-based
companies like GeoCities, SeniorNet, and Women.com, can be
successfully put to work for any company.
The
book identifies the 8 value propositions a company must offer
through its site: (1) knowledge, (2) choice, (3) convenience,
(4) customization, (5) savings, (6) community, (7) entertainment,
and (8) trust; and the book illustrates, with multiple case
studies for each, how these are achieved.
This
guided tour to maximizing the Internet advantage walks the
reader through the steps needed to crystallize a company's
missions, goals, and assets; to identify customers and their
needs; and to keep ahead of competition through discerning
emerging Internet business standards, online positioning,
and foreseeing impending competition from new technologies.
A final chapter sets forth the skills managers require to
conquer the Internet.
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